Ethos Integrated Solutions launches ‘world first’ journey mapping software with live customer feedback Dubai, UAE – Ethos Integrated Solutions, the regional leader in customer experience management, is revolutionising customer experience in the UAE and beyond with the launch of Mapovate – the world’s first, bi-lingual customer journey mapping software available in both English and […]
Talking about Customer Experience Journey Mapping and beyond
Mapovate to Revolutionise Customer Service in the UAE
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Posted under: Press Releases
Ethos Integrated Solutions launches ‘world first’ journey mapping software with live customer feedback Dubai, UAE – Ethos Integrated Solutions, the regional leader in customer experience management, is revolutionising customer experience in the UAE and beyond with the launch of Mapovate – the world’s first, bi-lingual customer journey mapping software available in both English and […]
Going Off-Road with Your Customer’s Journey
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Posted under: Our Community
Reposted from cx-journey.com By Annette Franz, CCXP Today I’m pleased to share a guest post by Fred McClimans, Partner, McClimans Group. In this post, Fred addresses the challenges faced today in aligning your operations to the way your customers discover, engage, purchase, use, and discard your product, and outlines five steps you can take to stay […]
Going Off-Road with Your Customer’s Journey
–
Posted under: Our Community
Reposted from cx-journey.com By Annette Franz, CCXP Today I’m pleased to share a guest post by Fred McClimans, Partner, McClimans Group. In this post, Fred addresses the challenges faced today in aligning your operations to the way your customers discover, engage, purchase, use, and discard your product, and outlines five steps you can take to stay […]
Mapping out customer experience excellence: 10 steps to customer journey mapping
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Posted under: Our Community
Reposted from mycustomer.com By Arne van Oosterom Customer journey mapping could hold the key to analysing and improving the customer experience. Only recently a report from the Cabinet Office recommended CJM for authorities to provide a more efficient and cost-effective service. Arne van Oosterom outlines how it can help organisations – and lists the 10 key ingredents to […]
Mapping out customer experience excellence: 10 steps to customer journey mapping
–
Posted under: Our Community
Reposted from mycustomer.com By Arne van Oosterom Customer journey mapping could hold the key to analysing and improving the customer experience. Only recently a report from the Cabinet Office recommended CJM for authorities to provide a more efficient and cost-effective service. Arne van Oosterom outlines how it can help organisations – and lists the 10 key ingredents to […]
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