Customers are more demanding than ever and service expectations are on the increase.  With the ability to communicate through a huge range of different channels customers expect their requests to be addressed quickly and efficiently and they want fast responses to any queries or complaints. But how do you get the basics right and ensure […]

Customers are more demanding than ever and service expectations are on the increase.  With the ability to communicate through a huge range of different channels customers expect their requests to be addressed quickly and efficiently and they want fast responses to any queries or complaints. But how do you get the basics right and ensure […]

Consumers have more choice than ever before and it’s never been easier to compare products, features and prices. True customer loyalty is very hard to achieve and businesses must therefore work hard to create meaningful customer relationships. Adding value to customer interactions and delivering service excellence is one way to differentiate you from the competition […]

Consumers have more choice than ever before and it’s never been easier to compare products, features and prices. True customer loyalty is very hard to achieve and businesses must therefore work hard to create meaningful customer relationships. Adding value to customer interactions and delivering service excellence is one way to differentiate you from the competition […]