Talking about Customer Experience Journey Mapping and beyond

Customer Experience Trends in 2017

Customer Experience or CX – we all know the critical importance it plays in a company’s success – in both offline and online customer engagement. With the ever-evolving access to meaningful consumer data and analytics, organisations have the insights at hand to shape their customer experience proactively. 2017 sees a number of agreed trend predictions […]

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Customer Experience Trends in 2017

Customer Experience or CX – we all know the critical importance it plays in a company’s success – in both offline and online customer engagement. With the ever-evolving access to meaningful consumer data and analytics, organisations have the insights at hand to shape their customer experience proactively. 2017 sees a number of agreed trend predictions […]

Read More

What is an empathy map?

Understanding customers and their needs is something every business strives to do, but gaining true insights into consumers and their behaviour is not always easy. Much like a buyer or user persona an empathy map represents a specific customer segment and aims to gain a deeper insight into the things that are important to them. […]

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What is an empathy map?

Understanding customers and their needs is something every business strives to do, but gaining true insights into consumers and their behaviour is not always easy. Much like a buyer or user persona an empathy map represents a specific customer segment and aims to gain a deeper insight into the things that are important to them. […]

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What is a user story map?

Every business is based on the efforts of people who are working in different departments. Ever heard that a company is working on the manufacturing only and not packaging?. Ever gone through any literature which explains that there has been no follow-up on the marketing strategies by a company which is related to the production […]

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What is a user story map?

Every business is based on the efforts of people who are working in different departments. Ever heard that a company is working on the manufacturing only and not packaging?. Ever gone through any literature which explains that there has been no follow-up on the marketing strategies by a company which is related to the production […]

Read More

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