Customer service is one of the most important aspects of every business today and, because of the massive reach customers have due to the various advances in technology, customer service can make or break a company. So to help business owners and customers alike prepare for the future, here are five trends that will likely […]
Customer service is one of the most important aspects of every business today and, because of the massive reach customers have due to the various advances in technology, customer service can make or break a company. So to help business owners and customers alike prepare for the future, here are five trends that will likely […]
Getting quality customer feedback is really important for a business as it helps improve marketing, product development, operations and more. Numerous businesses fail because they don’t listen to their customers and their employees. The customers are the people who spend most of their money on your products or services so; listening to their feedback is […]
Getting quality customer feedback is really important for a business as it helps improve marketing, product development, operations and more. Numerous businesses fail because they don’t listen to their customers and their employees. The customers are the people who spend most of their money on your products or services so; listening to their feedback is […]
Developing a customer journey experience map is an essential tool helping identify each step of consumers’ experiences. From initial contact, their engagement behaviour and patterns in the lead up to ‘conversion’, (purchase, sign-up – the end goal of the journey), as well as post-conversion activity such as revisits, repeat purchases, referrals and loyalty. A well […]
Developing a customer journey experience map is an essential tool helping identify each step of consumers’ experiences. From initial contact, their engagement behaviour and patterns in the lead up to ‘conversion’, (purchase, sign-up – the end goal of the journey), as well as post-conversion activity such as revisits, repeat purchases, referrals and loyalty. A well […]
